Re: Changing services on a legacy TWC account
wrote:That's exactly what I don't want to do. I don't want a package for a year, I just want to drop the TV service. Sigh........What legacy internet package from TWC are you currently subscribed...
View ArticleRe: Changing services on a legacy TWC account
I'm in Greensboro, NC 27403.... the Triad. On the Spectrum bill it's called Extreme Internet, and the download speed is 60 Mbps, I think, though in reality it tests at nearly 70 Mbps. Changing to a...
View ArticleRe: Changing services on a legacy TWC account
You could lose any discount you may be receiving for having bundled services.
View ArticleRe: Changing services on a legacy TWC account
It's not a bundle discount. It's a discount in compensation for the troubles I had over a period of over a year and a half due to line maintenance problems.
View ArticleRe: Changing services on a legacy TWC account
, Generally speaking, any changes to your account will initiate the conversion from Legacy TWC to SPP (Spectrum Pricing Plan). Your specific question would be best answered by a billing...
View ArticleRe: Changing services on a legacy TWC account
Forgive me if I am confused, but using your own numbers it would seem like if you dropped TV and went to Spectrum internet you would save $22.49 a month while getting a 67% speed boost. You would lose...
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Re: Changing services on a legacy TWC account
Well, I never stated I was refusing anything. I stated that my savings would be $22.49 after a switch to Spectrum pricing and losing the discount on Internet. I also stated that I preferred to save...
View ArticleRe: Changing services on a legacy TWC account
Sorry if I ruffled some feathers. Refused might have been too strong a word. But we do agree that you choose not to take the 22.49 savings for faster internet and no TV which you do not want anyway....
View ArticleRe: Changing services on a legacy TWC account
Seems to me that your options are this:1. Keep everything as-is 2. Drop tv and switch to Spectrum internet (which, bottom line, saves you ~$20 per month)3. Convince Spectrum to let you drop tv and stay...
View ArticleRe: Changing services on a legacy TWC account
LGT, no ruffled feathers, just clarifying, as you still seem confused. We don't agree that I choose not to take the savings, because I never said I wasn't going to make the switch. I said I didn't...
View ArticleCannot view billing statements without first knowing account security code
Regardless of whether I login to view my bill via the app or the web, I have to enter my account security code or the mac address. If I don't have a bill in front of me then I'm essentially unable to...
View ArticleRe: Cannot view billing statements without first knowing account security code
Sorry to hear you are having this issue. This is not something your Peers here in the forums are able to assist you with. We encourage you to contact support directly Twitter: @Ask_SpectrumFacebook:...
View ArticleRe: Cannot view billing statements without first knowing account security code
I've already discussed the issue with @Ask_Spectrum but they aren't understanding what the problem is. Surely there's a way for this to be reported so that things can be changed to allow the...
View ArticleRe: Cannot view billing statements without first knowing account security code
wrote:Regardless of whether I login to view my bill via the app or the web, I have to enter my account security code or the mac address. If I don't have a bill in front of me then I'm essentially...
View ArticleRe: Cannot view billing statements without first knowing account security code
If you would like us to look into this from here you can message us at Forums_Help Regards,JuliaSocial Media Customer Service-Lead Moderator
View ArticlePlease enable Mint / Charter Communications (Spectrum) Sync
Please allow for Mint to sync with everyone who requests access. I know this topic was touched on before but I would like to reengage the topic. Thank you for your time and consideration.
View ArticleRe: Error - Unable to Process ANY Payment
I have had this problem for several months. Every time I call in billing says they can't fix it and transfers me to repair who says they can't fix it - that billing has to fix it. Endless loop!
View ArticleRe: Error - Unable to Process ANY Payment
Please contact our Social Media Customer Service. We can work with you to get this resolved. If we are unable to resolve this a ticket can be submitted to specialists who can fix this. Twitter:...
View ArticleRe: Please enable Mint / Charter Communications (Spectrum) Sync
Thanks. While this suggestion has been made previously, we will pass it along again for future consideration.
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You Are Already logged on in another session
I was on the Spectrum Mobile website using my iphone. I was at the checkout portion of the page. I was trying to start new service on a new wireless line. The page reset to the very beggining and...
View ArticleRe: You Are Already logged on in another session
We apologize for any service issues. If you are still having an issue, we recommend visiting a Spectrum Store or contacting Spectrum Mobile directly at (855) 892-2072.
View ArticleRe: Error - Unable to Process ANY Payment
Again the problem is not resolved. On previous calls tech support's only solution was to have me change my password which didn't fix the problem. Per your suggestion I contacted the community support...
View ArticleRe: Error - Unable to Process ANY Payment
There is currently a known issue with login and payments. Once this is cleared we would ask that you try that again. I do not have an estimate but would think by tomorrow the issue will be resolved....
View ArticleRe: Error - Unable to Process ANY Payment
Still not working! Shouldn't take months to fix this problem. Maybe they need to hire better coders.
View ArticleAll my bill payees offer ebills -- EXCEPT Spectrum
First, yes, I know Spectrum offers an auto-debit service called AutoPay. That's not what I need. I need Spectrum to submit an ebill to my bank. Most banks offer ebills and most utilities and many other...
View ArticleRe: All my bill payees offer ebills -- EXCEPT Spectrum
wrote:Actuallly, I exaggerated slightly in my title. Of all my payees, only two fail to offer ebills: Spectrum and my homeowner's association. The failure of the HOA to do so does not surprise me,...
View ArticleRe: All my bill payees offer ebills -- EXCEPT Spectrum
Thanks -- it is a good suggestion. /alan
View ArticleRe: Error - Unable to Process ANY Payment
Months have passed with no solution! FIX THIS CRAP NOW!
View ArticleRe: Error - Unable to Process ANY Payment
If you are still having issues with this we encourage you to contact support directly. Since there is no current issue flagged we would need to troubleshoot with you on the issue. Twitter:...
View ArticleRe: Error - Unable to Process ANY Payment
I have worked with support several times and they don't know how to fix. One time they guaranteed that changing my email address would fix it - it didn't. Their failback answer is that there is some...
View ArticleBilling area does not offer a way to pay by checking?
Hi, I have been paying my Spectrum, previous TWC bill, online for 20 years. Today, I went online to pay under billing and there wasn't a way to pay by checking account, which is how I always do it. I...
View ArticleRe: Billing area does not offer a way to pay by checking?
Were you trying to pay your bill by going to spectrum.net and logging into your account?
View ArticleRe: Billing area does not offer a way to pay by checking?
Log in through your spectrum.net credentials and go to manually schedule a payment. After picking a date and going to select payment method, the system gives you a notice that it has been updated and...
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I Get an Error Message When I Try to Log In
It shows me this when I click to log inI am unable to log into my account to pay my internet bill. Is shows me this error message when I click "sign in." I'm pretty sure my bill is due today, so I need...
View ArticleRe: I Get an Error Message When I Try to Log In
Hello! As this is a peer-to-peer forum, users may not be able to assist with My Account issues. Please reach out to our Social Media team on Twitter @Ask_Spectrum or on Facebook and we would be happy...
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Is there a way to check for rented movies before the new bill?
I couldn't find it in the web account. Thank you for reading and hopefully answering.
View ArticleRe: Is there a way to check for rented movies before the new bill?
That would be a great feature addition! You can check "My Account" for account activity. But I think if you wanted the names of movies related to the amount charged, best bet is to call customer care....
View ArticleRe: Is there a way to check for rented movies before the new bill?
wrote:That would be a great feature addition! You can check "My Account" for account activity. But I think if you wanted the names of movies related to the amount charged, best bet is to call customer...
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Re: Is there a way to check for rented movies before the new bill?
I found it in https://www.spectrum.net/billing-and-transactions/account-activity web page.
View Articlecancel service.
Hi.To cancel my Spectrum cable service, should I call Spectrum first or just take the cable box & remote to the local Spectrum office? TC.
View ArticleRe: cancel service.
wrote:Hi.To cancel my Spectrum cable service, should I call Spectrum first or just take the cable box & remote to the local Spectrum office? TC. Hi, I would go to the office. Make sure that you...
View ArticleRe: cancel service.
OR if you have a UPS store nearby that's even closer than your Spectrum store you can go there and they will mail the spectrum equipment back to Spectrum at no cost.
View ArticleRe: cancel service.
wrote:OR if you have a UPS store nearby that's even closer than your Spectrum store you can go there and they will mail the spectrum equipment back to Spectrum at no cost.Regardless of method used,...
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Automatically upgraded credit card's date?
Weird/Odd. Got and activated a new CC with its same numbers and new expiration date, but spectrum.net's account shows its expiration date already updated. Huh? Uh, is that normal? Usually, they have to...
View ArticleRe: Automatically upgraded credit card's date?
Most of mine are updated automatically if it's the same card number.
View ArticleRe: Automatically upgraded credit card's date?
wrote:Most of mine are updated automatically if it's the same card number.Thank you for confirming. This was the first time. All previous updates were done manually.
View ArticleRe: Automatically upgraded credit card's date?
Here's a thought: If you authorize Spectrum to transfer your bill to your credit card account each month, the bank who services that card will automatically update the card expiration date back to...
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