Can sign into Spectrum.net, but get error messages when trying to sign into App. Have spoken with customer support twice...last time they “opened a ticket” but say 24-72 hrs before I will hear back. Have rebooted, reset password, had them reset password, uninstalled/reinstalled the App. Anyone else had this problem or have suggestions?
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Error messages signing into Spectrum App
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Re: Error messages signing into Spectrum App
What error message? What devices? Where are you trying to sign in...on your home network or away?
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Re: Error messages signing into Spectrum App
Started with trying to set up new Apple TV purchased from Best Buy, replacing older Apple TV. Cannot sign in on the new device, a PC, or either of two IPads. Error message on watch/spectrum.net is “The info you entered doesn't match our records. Please try again WLI-1010”. Msg on the IPad is “We're sorry—something didn’t work quite right. Please try later. JLI-1100”. User name and password entered correctly. All at home.
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Re: Error messages signing into Spectrum App
I'm having the same issue. I switched from DirecTV a few weeks ago and can't login to anything other than the My Account page.
Can't authenticate on Samsung TV, can't authenticate on Xbox, can't auehtnicate on Spectrum.net/livetv... The forums are littered with "The info you entered doesn't match our records. Please try again. (WLI-1010)" posts with other people having the same issue.
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Re: Error messages signing into Spectrum App
Me too. I'm having the same problem. I'm paying for the subscription of HBO and Showtime, and I've tried to use HBO GO with my Spectrum subscription but it displays the same message. Already called and pretty much no one has an answer. It is weird because my credentials work to log on to the My Spectrum App, but they don't work for Spectrum TV App. They need to solve this quick, otherwise, I'm changing providers.
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Re: Error messages signing into Spectrum App
Agree. Agree. Agree.
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Re: Error messages signing into Spectrum App
Having you tried logging out and logging back into the app, being sure to reselect "Spectrum" as the provider? You may need to also try deleting and reinstalling the app.
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Re: Error messages signing into Spectrum App
Yes. I did try all that. The same message keeps displaying accross my different devices.
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Re: Error messages signing into Spectrum App
Next, please try resetting your password and restarting your modem. This forces a reset of your entitlements. If the issue is still not resolved, we encourage you to contact support directly for further assistance.
Please contact us at:
- 1-855-70-SPECTRUM (855-707-7328)
- Twitter: @Ask_Spectrum
- Facebook: https://www.facebook.com/Spectrum
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Re: New customer - Can't use my account - Error code
How new is your account? It's possible that it takes a few days for all the account details to sync with the online portal.
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Re: New customer - Can't use my account - Error code
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Re: New customer - Can't use my account - Error code
perhaps you`re right. I only registered yesterday
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Re: New customer - Can't use my account - Error code
Hi,
Remote access to Spectrum Account/TV/DVR/Internet and Voice (Phone) service generally takes between 48-72 hours for new subscribers.
What Spectrum services do you have?
Satch
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Re: New customer - Can't use my account - Error code
Internet & Voice
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Re: New customer - Can't use my account - Error code
Curious....Based on the link James posted...are you a brand new Spectrum customer or you recently moved or updated services and was a Spectrum customer previously?
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What happened? Where do you access your monthly Usage Stats in TWC/Spectrum account?
Subject line says it all. I can't seem to find a link within the TWC/Spectrum account web site where you used to be able to see what your data usage was? just wondering. Tia
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Re: What happened? Where do you access your monthly Usage Stats in TWC/Spectrum account?
wrote: Subject line says it all. I can't seem to find a link within the TWC/Spectrum account web site where you used to be able to see what your data usage was? just wondering. Tia
The "usage meter", which dispalyed data consumed by the month, day, and hour has been discontinued. It's been quite a few months since its departure.
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Re: What happened? Where do you access your monthly Usage Stats in TWC/Spectrum account?
The only reason TWC had it was because they were flirting with the idea of data caps and even testing it in a few markets. Since the Charter takeover all existing caps and any future plans for caps (at least for the next few years) were eliminated so there was no need for the company to commit resources to maintain it.
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All my bill payees offer ebills -- EXCEPT Spectrum
First, yes, I know Spectrum offers an auto-debit service called AutoPay. That's not what I need. I need Spectrum to submit an ebill to my bank. Most banks offer ebills and most utilities and many other payees offer ebills.
Actuallly, I exaggerated slightly in my title. Of all my payees, only two fail to offer ebills: Spectrum and my homeowner's association. The failure of the HOA to do so does not surprise me, and that one can be worked around by simply auto-paying the fixed dues each month. But, since the Spectrum bill is not a fixed amount (due to on-demand charges), I need an ebill.
Why don't I want to use Spectrum Auto Pay? Ebills are more flexible. I can manage them all in the same place: online at my bank. If there is a change in my service setup, I can turn off the ebill auto-pay until I am sure the new billing amounts are correct, simply paying the ebill manually.
What's in it for Spectrum? First, you'll make some customers happy. Second, you'll save on mailing customer bills to people like me, who would drop the postal mail bill if an ebill was offered. Absent that, I will continue to insist on a paper postal mail bill.
Thanks for considering my suggestion!
-Alan
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Re: All my bill payees offer ebills -- EXCEPT Spectrum
wrote: Actuallly, I exaggerated slightly in my title. Of all my payees, only two fail to offer ebills: Spectrum and my homeowner's association. The failure of the HOA to do so does not surprise me, and that one can be worked around by simply auto-paying the fixed dues each month. But, since the Spectrum bill is not a fixed amount (due to on-demand charges), I need an ebill.
Why don't I want to use Spectrum Auto Pay? Ebills are more flexible. I can manage them all in the same place: online at my bank. If there is a change in my service setup, I can turn off the ebill auto-pay until I am sure the new billing amounts are correct, simply paying the ebill manually.
I use Spectrum's AutoPay, not to my debit card / bank account, but to a credit card that earns me "Points" each month for charges I put on the card. I pay this card in full each month, and avoid interest charges. I actually have all of my recurring monthly bills (electric, land-line phone, cell phone, etc.) automatically charge this one credit card.
Here is why:
1. I earn "points" / "miles" each month which I use to pay for flights when taking vacation.
2. I do not provide the cable company (or any other utility provider) my bank / routing information.
3. In the case of a billing error, I have the power of the credit card company at my back. My bank will not have as much muscle. I can dispute any charge with the credit card company, and I will not be "out of pocket" for that amount while the charge is being disputed. With my bank, my money is essentially taken "out of pocket" once the cable company debits the bill.
4. There is only one bill for me to worry about each month, and that is the credit card bill. And I have that on Auto-Pay, too, to pay at least the minimum should I "forget" to take care of it or am away for extended periods and cannot. I know that all my services will remain on, uninterrupted.
Of couse, you must be disciplined and ensure you pay the credit card bill in full each month to avoid interest payments.
Your Mileage May Vary.
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