Thanks -- it is a good suggestion. /alan
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Re: All my bill payees offer ebills -- EXCEPT Spectrum
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Re: Error - Unable to Process ANY Payment
Months have passed with no solution! FIX THIS CRAP NOW!
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Re: Error - Unable to Process ANY Payment
I agree. Fix it!
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Re: Error - Unable to Process ANY Payment
If you are still having issues with this we encourage you to contact support directly.
Since there is no current issue flagged we would need to troubleshoot with you on the issue.
Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum
Regards,
Julia
Social Media Customer Service-Lead Moderator
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Re: Error - Unable to Process ANY Payment
I have worked with support several times and they don't know how to fix. One time they guaranteed that changing my email address would fix it - it didn't. Their failback answer is that there is some kind of billing problem that will be fixed real soon. As I just paid via phone, I have no way of testing any possible solutions at this time.
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Billing area does not offer a way to pay by checking?
Hi, I have been paying my Spectrum, previous TWC bill, online for 20 years. Today, I went online to pay under billing and there wasn't a way to pay by checking account, which is how I always do it. I ended up paying itvia customer support, then was told that noone could fix the problem. Well, somebody needs to fix it. Get the website areas working properly. Somebody has interfered with our accounts in some manner that needs to be rectified. Someone has to be apprised of this situation and the websire usage needs to be repaired, Thanks fo rlistenin g and assisting!
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Re: Billing area does not offer a way to pay by checking?
Were you trying to pay your bill by going to spectrum.net and logging into your account?
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Re: Billing area does not offer a way to pay by checking?
Log in through your spectrum.net credentials and go to manually schedule a payment. After picking a date and going to select payment method, the system gives you a notice that it has been updated and your previous payment methods have been removed... have to add them back.
There will be up/down buttons on the field for payment type... click it to see the list and choose checking account to enter your information.
There will be up/down buttons on the field for payment type... click it to see the list and choose checking account to enter your information.
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I Get an Error Message When I Try to Log In
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Re: I Get an Error Message When I Try to Log In
Hello!
As this is a peer-to-peer forum, users may not be able to assist with My Account issues. Please reach out to our Social Media team on Twitter @Ask_Spectrum or on Facebook and we would be happy to help.
Regards,
Renee T.
Spectrum-Social Media Customer Care
Moderator-Community Forums
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Is there a way to check for rented movies before the new bill?
I couldn't find it in the web account.
Thank you for reading and hopefully answering. 
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Re: Is there a way to check for rented movies before the new bill?
That would be a great feature addition!
You can check "My Account" for account activity. But I think if you wanted the names of movies related to the amount charged, best bet is to call customer care.
On your cable box, you can go to "My Purchases" or "My Library" depending on the software in the box, and you can get a list of movies within descriptions for the duration of time that they are offered On Demand. Usually 24 hours. After that, I think you only get a date and time that a movie or event was purchased.
I would call Spectrum if you have a specific question about movies purchased.
Satch
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Re: Is there a way to check for rented movies before the new bill?
wrote: That would be a great feature addition!
You can check "My Account" for account activity. But I think if you wanted the names of movies related to the amount charged, best bet is to call customer care.
On your cable box, you can go to "My Purchases" or "My Library" depending on the software in the box, and you can get a list of movies within descriptions for the duration of time that they are offered On Demand. Usually 24 hours. After that, I think you only get a date and time that a movie or event was purchased.
I would call Spectrum if you have a specific question about movies purchased.
Satch
Thanks Satch. According to Blizzard's answers in my https://www.dslreports.com/forum/r32660580-VOD-Is-there-a-way-to-check-for-rented-movies-before-the-new-bill forum thread, the only way is to check on the cable TV box that purchased it (not others). However, they don't even post the years and titles. I assume it had been like this for years since TWC days. I did see other purchases on the old DVR that I do remember, but not they don't show their years (e.g., 7/11 [no year]). Charter needs to add a purchased VoD history in the web site account for ALL devices so we don't have to contact them.
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Does your bills get autopaid on time as shown on their dates?
Like on the 21st, but it is now the 22nd and still not autopaid from a CC after enrolling online on the 10th. There's a note about being within a day, but it is already the next day. I hope Spectrum doesn't end the service soon. :/
Thank you for reading and hopefully answering soon.
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Re: Does your bills get autopaid on time as shown on their dates?
When you signed up for the auto pay did it inquire if you had already made payment for the current amount due?
The website should have told you when to expect your first Auto Pay Payment to be taken "On or around xxx"
Julia R
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Re: Is there a way to check for rented movies before the new bill?
I found it in https://www.spectrum.net/billing-and-transactions/account-activity web page.
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Re: Does your bills get autopaid on time as shown on their dates?
wrote: When you signed up for the auto pay did it inquire if you had already made payment for the current amount due?
The website should have told you when to expect your first Auto Pay Payment to be taken "On or around xxx"
Julia R
Julia, no it did not inquire if it was already paid for the current bill. FYI:
Currently, https://www.spectrum.net says:
"Billing
You have an upcoming payment of $[deleted for privacy reasons] scheduled for February 21, 2020. Manage Scheduled Payments"
https://www.spectrum.net/billing-and-transactions/?scheduledPayments=true says:
"Your payment will be processed and posted to your account within 24 hours of the date below.
Payment Amount$[deleted for privacy reasons]
Payment Date 2/21/20
Payment Method..."
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Mint.... Yes, yet again.....
I know this has been posted ad nauseam on this forum as well as on reddit's r/mintuit but the situation has been like this for going on a year or more. This is totally unacceptable.
Spectrum's responses range from "we require a security review before allowing 3rd party traffic of this sort on our network" to "while this suggestion has been made previously, we will pass it along again for future consideration" to "we continue to work with Intuit to find a resolution to this issue. We have passed your feedback along to the appropriate parties."
Other accounts are not having the same problem, so do not throw the blame on Mint.
Yourcustomers deserve and need a solution.
Spectrum, what are you doing to remedy thisand at what date will your problem be solved?
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Re: Account Owner
Good morning.
If you are wanting to change the name on the account to yours "Account Assumption" you both would need to fill out a form/agreement. This can be mailed, faxed or taken to a Spectrum Store location. Transfer Account Ownership and Name Change Form
To add an Authorized User the account holder needs to phone in or visit a Spectrum Store locaiton. The account holder must authenticate the account and request that an authorized user be added.
1-855-70-SPECTRUM
Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
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cancel service.
Hi.
To cancel my Spectrum cable service, should I call Spectrum first or just take the cable box & remote to the local Spectrum office?
TC.
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